Answer:

To renew your membership, follow the steps below. You can also call Customer Care at
1.800.221.4792 to make a payment over the phone.

• Log in to www.learningally.org using your username and password.
  Note: If you are a parent renewing for a child, please log in using your Parent Account credentials.
• Once logged in, click your name in the top right corner.
• Click My Account.
• On the Account Summary page, click Renewal and Billing.
• Under Membership Type & Renewal → Billing Preference, select Manual, then click Save.
• If needed, under Available Payment Methods, click Add New Payment Method.
• Click Renew Membership to proceed through the registration renewal process and submit your payment.

Browser Tip: For the best experience when processing your payment, we recommend using
Google Chrome or Mozilla Firefox.

Answer:

You can find or edit a student’s login information in Learning Ally’s Educator Portal.

Find Your Student’s Learning Ally Username & Password

• Log in to www.LearningAlly.org
• Select Manage Students
• Search for and select the student’s name
• Select Print Student Log-in

Edit Your Student’s Learning Ally Username

• Log in to www.LearningAlly.org
• Select Manage Students
• Search for and select the student’s name
• Select Edit Student
• Edit the student’s username
• Select Save Changes

Reset Your Student’s Learning Ally Password

• Log in to www.LearningAlly.org
• Select Manage Students
• Search for and select the student’s name
• Select Reset Student Password
• Create and confirm the new password
• Select Confirm

Answer:

The Learning Ally Audiobook Solution is a proven accommodation reserved for people with reading-based learning differences like dyslexia. Eligibility for the Learning Ally Audiobook Solution can be determined by a professional who has experience identifying whether an individual exhibits a specific skill deficit, disability or condition. Qualified Educators can determine eligibility through assessments, observations and review of student work. Individuals do not need an IEP or 504 in order to qualify. There is no expiration date on qualification once provided by a professional.

Learning Ally is able to offer our human-read audio textbooks and literature titles under a special provision of the U.S. Copyright law (17 U.S.C. § 121, et seq., Marrakesh exemption). To be eligible to receive our solution under this special provision, a person’s reading or perceptual deficit or disability needs to be determined by a Qualified Educator or Qualified Evaluator with experience making such determinations.

Answer:

Learning Ally serves students and adults with an eligible print disability. The use of our audiobooks is restricted to those who have a demonstrated reading deficit, visual impairment, or physical disability that makes it difficult to read using traditional print. For legal reasons, we require documentation from a qualified professional for each member. Click here to learn more about print disabilities. 

There are 3 types of documentation that will qualify you or your child for a College Success membership.

1. Professional evaluation report, IEP, Section 504 Plan, or documentation from your specialist/doctor regarding your diagnosis of Blindness or Visual impairment:

We do not require that you send the full evaluation/assessment with detailed pesonal information. We will only need you to provide the following information:

• Evaluator’s contact information
• Diagnosing evaluator’s signature; and
• A page that summarizes/defines the disability tpe

2. A completed copy of the qualification of eligibility: 

You may take this to a qualified professional of your choice for signature, or forward to them by email.

3. Confirmation of membership with Bookshare or your state’s NLS Library:

If you have already provided your verification of eligibility to Bookshare or your state’s NLS Library, we can ask that organization to verify membership for you. You can provide us with your membership information during the online registration process, and we’ll do the rest!

In order to submit this information please use one of the options below:

Provide proof of eligibility online via your account.

1. Log in to www.LearningAlly.org

2. In the banner requesting eligibility information select Learn More

3. If you don’t see the banner select option 2 or 3

4. Select your option for providing eligibility:

   1. Provide contact information for your specialist: When you submit this information we will reach out to them via email to confirm.

   2. Upload your documentation: browse and upload your document directly to your account and we will verify the information within 24-48 hours.

   3. Use your Bookshare Membership: once you select this option we will reach out to Bookshare to verify your account with them. This process can take 5-7 days for confirmation.

   4. Get Help: you can call us for more information, use our qualification of eligibility or submit documentation at a later time. As long as the information is received within 14 days your membership will continue.

Send your proof of eligibility directly to our Registrar by e-mail, CustomerCare@LearningAlly.org

Mail a copy to:

Learning Ally
Attn: Customer Care
20 Roszel Road
Princeton, NJ 08540

Answer:

The Learning Ally Audiobook Solution is available to schools and districts nationwide. We’ve even partnered with some states to offer this innovative assistive technology to your school or district free of charge. If you see your state or school system below, you may be eligible.

Choose your location to learn more!

• California Community Colleges
• Florida
• Illinois
• Indiana
• Massachusetts
• New Jersey
• North Carolina
• Texas
• Virginia

*The Learning Ally Audiobook Solution is funded at different capacities in each state.

Answer:

Every August, Learning Ally’s systems reset. This allows student accounts and reading data to start fresh for the new school year. Confirm your educator profile to manage students, find and add books, monitor progress, and access a suite of customized educator tools and resources.

Learn more about Learning Ally’s new school year reset:

• New School Year Reset for Site Licenses
• New School Year Reset for Seat Licenses

Answer:

The Learning Ally Audiobook Solution includes four reading programs designed to motivate and reward students all year long.

33 and Me! Student Goal Setting

Encourage students to envision, set, and work towards goals that will help them build strong reading habits. This is an annual program where Learning Ally completes a raffle drawing for prizes each quarter.

Great Reading Games

Schools sign up for this challenge to read the most pages. Watch leaderboards throughout a 7-week period to see your school’s standing. The Top 10 schools win technology and national recognition for their outstanding reading achievements.

Spring Into Reading

Dive into programs like March Book Madness and Picture Book Palooza. More ideas like this feature excellent Learning Ally audiobooks aligned to strategies that are fun and easy to try in your classroom.

Summer Reading Together

Fight summer learning loss with this program. Featured summer reading theme lists aligned to other summer library programs as well as monthly and overall summer prizes help students turn summer slide into summer success.

Answer:

In order to complete qualification for a new member please follow the steps below:

• Log in to www.learningally.org using your specialist credentials (Not sure of your credentials? Contact Customer Care at 800.221.4792)
• Once logged in, click the Qualifications tab. Any member requesting qualification will be listed under Qualification Requests
• To qualify click Select Disability. This will generate a drop down box which you can use to select Reading Deficit, Blind or Visually Impaired, or Other Physical Disability
• Once a disability is selected please click Approve

This will complete the qualification for the member and they should now appear under Qualified Students

Answer:

Unfortunately, as a specialist you are not able to change your username or password as that is automatically created by our internal database.

To make any changes to this information please call Customer Care at 1-800-221-4792 and select option 1, then option 3

Answer: In order to update your account please use the instructions below:

Log in to www.learningally.org with your username & password. If you have a Parent Household account, you must login using your Parent Account username and password.
Once logged in, click your name in the top right corner
Click My Account

On the Account Summary page you will see 6 options:

• Account Summary: This section shows you the status of your membership
• Contact Information: This section lists your current contact information and allows you to make changes to crucial information such as: e-mail address, mailing address and phone number
• Renewal and Billing: This section lists your current saved Credit Card information as well as your membership renewal preference; you can be set up for auto-renewal or manual. This section may also be used to process a renewal payment online if your account is not set up for automatic renewal or to set up a new payment method.
• Order History: This section shows you the payments that have been processed from your account since your membership has been active.
• Change Password: This section is in case you need to update the password for your parent/adult membership. Note: you will need to know your current password to make the changes.
• Cancel Account: This section lists our phone number to call to cancel and provide your cancellation reason.

Select the option for what you need to update, edit the information, enter the correct information and save

When using our website, it is recommended to use Google Chrome or Mozilla Firefox as your browser as they work better with our website.

Answer:

The Learning Ally Audiobook Solution is designed to enable effective learning for people with reading-based learning differences. As such, we offer audiobooks in the form of individual memberships or school-based memberships. Both membership options include unrestricted access to our full library of human-read audiobooks. We do not provide access to single audiobooks.

Learning Ally is able to offer our human-read audio textbooks and literature titles under a special provision of the U.S. Copyright law (17 U.S.C. § 121, et seq., Marrakesh exemption). To be eligible to receive our solution under this special provision, a person’s reading or perceptual deficit or disability needs to be determined by a Qualified Educator or Qualified Evaluator with experience making such determinations.

Check with your school to see if they make Learning Ally available to students. If not, have them call: 1-800-221-1098 or fill out this form to request a demonstration.

Or, purchase an individual Membership for $135 a year. Sign up today! If you feel that you would qualify you can apply for financial assistance. If you choose to use this process, please access our Individual Application as well for registration. Once you have completed the forms, please return via fax to 609.751.5263 or via email to CustomerCare@LearningAlly.org.

If needed, please click below for the Word versions of these documents.

• Individual Application
• Financial Assistance Form

Answer:

While Learning Ally is a not-for-profit organization, the Learning Ally Audiobook Solution is not free to all members. Membership fees are essential to defray the costs of developing and providing our solution to all eligible learners.  Learning Ally makes every effort to provide financial assistance to those in need and often defrays the cost of membership through charitable donations. In addition to membership fees, we rely on support and donations from other organizations and individuals. To learn more please visit: www.LearningAlly.org/donate.

Individual membership is $135 a year. Sign up today! OR if you feel that you would qualify you can apply for financial assistance. If you choose to use this process, please access our Individual Application as well for registration. Once you have completed the forms, please return via fax to 609.751.5263 or via email to CustomerCare@learningally.org.

Answer:

When you sign up for a membership with Learning Ally you have immediate access to  3 audiobooks of your choice until proof of eligibility is confirmed. As soon as we confirm proof of eligibility you will have unlimited access to our full library of over 80,000 human-read audiobooks.

In order to update your account for unlimited audiobook access we must confirm proof of eligibility within 14 days of registration. [Watch a video on how to upload your proof of eligibility online as a parent.] If proof of eligibility is not received within 14 days your account will be placed on hold until you can provide it.

The reason we provide you with the initial 3 audiobooks is because we have a 14 day refund policy, as outlined in our terms of service. So, if you are not satisfied you can call to cancel and receive a full refund prior to submitting your documentation.

If you have already submitted proof of eligibility and are still receiving a “Limit Reached” error message, please contact Customer Care by phone at 800.221.4792 for additional assistance.

Answer:

Access to Learning Ally audiobooks is reserved for individuals with a reading based learning difference. This information is outlined in our Terms of Service under section 2.1 Services and Audiobooks Protected by Copyright Law:

‘The contents of all Learning Ally audiobooks and materials are protected under U.S. Copyright Law. Learning Ally strictly regulates the distribution of copyright protected materials within a qualified member population that has provided documented evidence of a qualified disability in accordance with 17 U.S.C. § 121 (commonly known as the “Chafee amendment”), which may include persons having a learning disability, visual impairment, or other physical or mental disability that limits the ability to effectively read standard print.’

If you would like to read the entire Marrakesh Exemption please click here. This link will open a new window to the U.S. Government Publishing Office website.

For more information about what documentation is required to qualify, please see our Eligibility Guide.

Answer:

If you are a Learning Ally administrator, you can edit other educators’ accounts:

1. Log in to www.learningally.org
2. Select Manage Educators
3. Search for and select the educator’s name
4. Select Edit Educator
5. Edit the appropriate information
6. Select Save Changes

If you want to edit your own account:

1. Log in to www.learningally.org
2. Select Install Audiobooks
3. In the upper right corner, select your name
4. Select Account Settings
5. Select Edit Account
6. Edit the appropriate information
7. Select Save Changes

Answer:

When you assign books to students, those books are automatically assigned to you, as well. If you are logged into the educator portal, you can view all the books you have assigned by selecting Manage Audiobooks.

Use your educator username and password to login into the Learning Ally Audiobook App on your computer or mobile device. You can download the book(s) and play them via the app. As part of ensuring books are used specifically for eligible persons, educator use is limited to the use for instruction of eligible students. In order to access the books, you must assign it to a student in order for them to appear on your educator bookshelf.

Watch a video on how to assign audiobooks!

Answer: In order to complete a referral for your client please follow the steps below:

Log-in at www.learningally.org using your specialist credentials
Click Create Referral
Complete the referral form for your client and submit (Once a form is completed, a confirmation email containing a promotional discount code for membership will be generated to that individual with directions to complete the sign-up process)

Don’t have a specialist account? Do you have other clients who would benefit from Learning Ally services? Please email Specialist@LearningAlly.org to find out how you can have your own Learning Ally online account to easily refer and certify clients, become part of our specialist directory or our tutor network!

Answer:

As a Specialist, you have access to add and download 3 public domain audiobooks from our library. Please follow the instructions below to add and download a public domain* audiobook:

Log in to www.learningally.org using your specialist credentials

• Click on Browse Audiobooks
• Select Category and Public domain (172 books currently available)
• Find the book you want and select “add to bookshelf”

To read or demonstrate the book, download the Learning Ally Audiobooks App to the device(s) of your choice:

Mobile downloads:

Android App on Google Play: Get Link from the Play Store

Available on the App Store (iTunes): Get Link from the iTunes App Store

PC or Mac downloads:

Download for Windows PC

Available on the Mac App Store: Learning Ally Link

Available on the Chrome Web Store: Learning Ally Audiobooks

Check out all of Learning Ally’s system requirements!

*A public domain book is one that is available to the public as a whole, and therefore not subject to copyright. Because of copyright protection laws only those with a documented print disability will have access to our entire library of audiobooks. If you or your child has a documented print disability and wish to have full access to Learning Ally please sign up for an individual membership on our website under the parent or adult section.

Answer:

Please call Customer Care at 1.800.221.4792 to be removed from Learning Ally’s mailing list.

Answer:

Please follow the steps below to retrieve your child’s username and password or reset their password from your parent online account.

—

Retrieve your child’s username & password:

• Log into www.LearningAlly.org with your parent log in information
• On your Dashboard your child’s information will appear on the right hand side
• Click on your child’s name
• Click Child Login
• Your child’s username and password will display

—

Reset your child’s password:

• On your Dashboard your child’s information will appear on the right hand side
• Click on your child’s name
• Click Edit info/change password
• In the password fields, enter the new password and click Submit

—

If you have any additional questions please contact Customer Care online or by phone at 800.221.4792.

Answer:

Learning Ally offers a wide variety of support and professional learning options, including ongoing training and support, to help teachers and administrators utilize our audiobook solution with fidelity.

Follow the easy, three-step implementation success plan to ensure Learning Ally helps your students succeed.

Or, we’ll walk you through the steps in our webinars on tuesdays at 3:30 et or thursdays at 5:00 et.

We also offer professional learning services which are designed to help teachers maximize the power of the Learning Ally Audiobook Solution, so they can help students with reading deficits unlock their full potential.

Key features include:

• best practices to ensure students are learning
• actionable skills and strategies
• personalized learning approach

You can also contact us for support at 800.221.4792 or CustomerCare@LearningAlly.org.

Answer:

In the application process, our 14-day refund policy is explained in our terms of service which you agree to when you submit payment. In order to cancel you will need to call Customer Care at 1-800-221-4792.

Answer:

To delete a student, follow these steps:

• Log in to the Educator Portal with your Educator credentials.
• Go to the Manage Students tab.
• Find the student you wish to remove under All Students or My Students.
• Once you find the student, click on Archive to the right.
• After confirming you want to archive the student, find them again under the Archived students tab.
• Select the Delete option to the right of the student’s information. The student is permanently removed from the Educator Portal, and you can reuse that student’s username if needed.

If you have any additional questions, please contact customer success or by phone at 800.221.4792.

Answer:

In order to assign a book to a student(s) please follow the directions below:

Find a book by using the Browse Audiobooks tab or by entering the information into the search box.
Once the audiobook is found click the +Add to Bookshelf button and add to as many students as need that title.
Select each student you would like to have the selection and click Assign Books.
If this is a continuing student, to see bookshelves from previous years, go to a student’s Individual Student Report by clicking on their name in Manage Students. Underneath the report heading, choose Last School Year or All School Years from the drop down box to see previous titles.
Students are able to see all books from all years when logged into their individual bookshelves.

Watch a video on how to assign audiobooks!

Answer:

The Learning Ally Audiobook Solution is a proven multi-sensory reading accommodation for students who fall into one of the following three categories:

1. READING DEFICIT A reading deficit is determined by a student’s need for a reading accommodation due to an impairment in decoding, fluency and/or comprehension that does not allow a student to keep up with content at the same level as students without an impairment. An IEP or 504 is not required.

2. BLIND OR VISUALLY IMPAIRED Persons who are blind whose visual acuity is 20/200 or less in the better eye with correcting glasses, or whose wide diameter of visual field subtends an angular distance no greater than 20 degrees. A person with a visual impairment has a visual deficit with correction that prevents or inhibits him/her from reading standard printed material.

3. OTHER PHYSICAL DISABILITY Students who have a physical impairment that prevents them from reading standard print, such as those who are unable to hold a book, turn the pages of a book, etc. Students with Cerebral Palsy, Multiple Sclerosis, or Muscular Dystrophy are examples of individuals who may qualify under this category

Eligibility for the Learning Ally Audiobook Solution can be provided by an educator or other professional who has experience determining whether a student has a reading deficit, blindness, a visual impairment, or a physical disability. In order to make this determination, educators (or other professionals) can use any combination of the following: Classroom observation, student work, informal and formal assessments

Learn more about who is eligible for Learning Ally and why we have eligibility guidelines.

Watch a short video to learn how to determine eligibity for students to receive access to the Learning Ally Audiobook Solution.

Answer:

Add eligible students to Learning Ally to give access to grade-level text by creating student usernames and passwords. 24/7 access across all their devices means students can read:

• At home
• During school
• While traveling

Watch a short video to learn how to add students to receive access to the Learning Ally Audiobook Solution.

Answer:

If the password field is blank when you view a student’s login information in the Educator Portal, please call Member Success at 800.221.4792 or
contact Customer Care online with the student’s information to get them access again.
When a password field is blank, it means the student’s account is locked due to more than 6 incorrect login attempts.

Once you have contacted us to unlock the student account, you can use the directions below to reset the student’s password or find their Learning Ally login information.

Find your Student’s Learning Ally Username & Password

• Log in to www.LearningAlly.org
• Click Manage Students
• Click the student’s name
• Click Print Student log-in

Reset your Student’s Learning Ally Password

• Log in to www.LearningAlly.org
• Click Manage Students
• Click the student’s name
• Click Reset Password

Answer:

There are four roles within Learning Ally’s Educator Portal that are essential to the successful implementation of Learning Ally in your school. Based on the role assigned, educators will have different responsibilities and access within the solution.

Learn more about educator roles and how to add educators.

Answer:

You can remove a book from a student’s bookshelf in the Educator Portal.

1. Log in to www.learningally.org
2. Select Manage Students
3. Search for and select the student’s name
4. Select Remove from Bookshelf under the books that you want to remove

If you want to remove multiple books:

1. Select the check box next to each book that you want to remove
2. Select Bulk Actions
3. Select Remove Selected Items

Answer:

You will need to contact the Administrator at the district level of your school who would have access to both and can move the student, or call Customer Care at 800.221.4792 for assistance.

Change your Student’s Username, Name, School, Grade Level, Email, or ID #:

• Log in to www.learningally.org
• Click Manage Students
• Click the student’s name
• On the Individual Student Report, click above the bookshelf
• Change or update the information for the student
• Click Save Changes

Find your Student’s Learning Ally Username & Password:

• Log in to www.learningally.org
• Click Manage Students
• Click the student’s name
• Click Print Student Log-in

Reset your Student’s Learning Ally Password:

• Log in to www.learningally.org
• Click Manage Students
• Click the student’s name
• Click Reset Password